Black Shiatsu Massage Pillow with Heat | Kneading Massage Relaxation

SHIPPING

Shipping charges will apply to orders of all denominations, large and small. Only Western Region delivery charges will be fixed in kilometers.

Delivery takes on average 5-7 business days for expected day of delivery, and is shipped via carrier of our choice.

*Offer valid on free shipping only and subject to change without notice. Freight and expedited shipping are excluded unless otherwise stated on the product page.

COVID-19 SHIPPING FAQ'S -

What are the shipping times?

Once an order is placed, there is a processing time of 2-3 business days. Orders placed over the weekend will be processed the next business day. Once your order is done processing, it will then be shipped and take an additional 3-7 business days for Shipping depending on what state you live in.

What are your hours of operations?

Shipping hours of operation are Saturday through Thursday from 8am to 6pm Pacific Time. Our warehouse is closed during holidays and weekends. Orders placed over the weekend or holidays will be processed the next business day.

Where can I check the shipment status of my order?

You will receive a Shipping Confirmation email with tracking information once your item is ready to ship from our warehouse. 

I have other questions regarding my order.

We're here to help! If you have questions regarding your order and shipment status, support@marshalfitness.com. Please include your order number along with your question. An agent will get back to you as soon as they can. 

REGULAR HOURS OF OPERATION AND LEAD TIMES -

Shipping hours of operation are Saturday through Thursday from 8am to 6pm. Our warehouse is closed during holidays and weekends.

Once an order is submitted and received in to us, processing time here is 1-2 business days. Orders placed over the weekend will be processed the next business day. Once your order is done processing, it will then be shipped and take an additional 1-5 business days depending on what state you live in and the delivery service you chose.

*Please note - Shipping options on the website checkout are estimated/displayed in business days (not to include weekends or holidays). This estimate is 'transit time' once the package leaves our facility and does not include our internal processing time of 1-2 business days.

Some items may need additional processing time (+2-3 more days) before shipping it out, and will be clearly marked and identified on the product page of this special additional lead time prior to purchasing.

HOLIDAY SHIPPING LEAD TIMES -

Due to high volume and possible unforeseen weather conditions during the holiday season (December – January), carriers may be impacted and shipping delay may occur. Please order early to receive your purchase by your desired delivery date. Please also note our holiday closures, and that processing times noted above are still in effect during the holiday season.

*Please note - Shipping options on the website checkout are estimated/displayed in business days (not to include weekends or holidays). This estimate is 'transit time' once the package leaves our facility and does not include our internal processing time of 1-2 business days.

Some items may need additional processing time (+2-3 more days) before shipping it out, and will be clearly marked and identified on the product page of this special additional lead time prior to purchasing.

MULTIPLE PACKAGES -

Your order may ship in multiple packages depending on the quantity or size of the items.

We also do not ship to PO Boxes.